Vol. 8 No. 1 (2025): IJUS Vol. 8, Issue 1, January 2025
Articles

EVALUATING THE EFFECTIVENESS OF THE 'SISTEM SUMBER MANUSIA' ONLINE APPLICATION FOR GOVERNMENT EMPLOYEES IN BRUNEI DARUSSALAM

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  • Nurhazirah Naqibah binti Mohamad Noeh,
  • Liza Mariah binti Haji Azahari
Nurhazirah Naqibah binti Mohamad Noeh
Universiti Islam Sultan Sharif Ali, Brunei Darussalam
Liza Mariah binti Haji Azahari
Universiti Islam Sultan Sharif Ali, Brunei Darussalam

Published 2025-03-25

Keywords

  • Sistem Sumber Manusia (SSM),
  • Government Sector,
  • Employee Satisfaction,
  • HR System Effectiveness,
  • Digital Transformation,
  • e-Government,
  • Usability Challenges,
  • Security Concerns
    • ...More
    Less

How to Cite

Mohamad Noeh, N. N. ., & Haji Azahari, L. M. (2025). EVALUATING THE EFFECTIVENESS OF THE ’SISTEM SUMBER MANUSIA’ ONLINE APPLICATION FOR GOVERNMENT EMPLOYEES IN BRUNEI DARUSSALAM. IJUS | International Journal of Umranic Studies, 8(1), 17–31. Retrieved from https://unissa.edu.bn/journal/index.php/ijus/article/view/972
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Abstract

Purpose of the Study: This study evaluates the effectiveness of the 'Sistem Sumber Manusia' (SSM) online application in Brunei Darussalam’s government sector, focusing on employee satisfaction, system usability, and its impact on Human Resource (HR) processes. The study aims to identify the benefits, challenges, and potential improvements necessary to optimize the system for government employees.

Methodology: A structured quantitative approach was employed, utilizing literature reviews and surveys distributed among government employees in the Ministry of Education. The study used stratified random sampling to ensure representative participation across different job roles. Data were analyzed through descriptive statistics and thematic analysis to assess employee satisfaction, usability issues, and system effectiveness.

Main Findings: The findings reveal that while the SSM application has improved HR operations by streamlining payroll and administrative tasks, employees face difficulties related to system complexity, data security concerns, and accessibility challenges. The majority of respondents expressed moderate satisfaction with the system, with usability issues being the most frequently cited drawback. Key concerns include difficulties in navigating the system, password expiration issues, and privacy risks.

Application of this Study: This study provides valuable insights for policymakers and HR professionals in optimizing digital HR systems within government institutions. The recommendations, including enhanced user training, security improvements, and system refinements, can aid in improving the adoption and effectiveness of e-Government initiatives in Brunei Darussalam.

Novelty/Originality of this Study: This research is among the first to comprehensively assess the effectiveness of the SSM system within Brunei’s government sector. Unlike previous studies that focus on generic HR information systems, this study highlights context-specific challenges and proposes solutions aligned with the technological capabilities and workforce composition of Brunei.

Significance: The study contributes to the ongoing digital transformation of HR management in government institutions by providing empirical evidence on system effectiveness and user concerns. The recommendations can guide system developers, policymakers, and HR professionals in improving digital HR systems, ensuring greater employee satisfaction and operational efficiency.

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