MARC details
000 -LEADER |
fixed length control field |
00826nam a2200241 i 4500 |
001 - CONTROL NUMBER |
control field |
316073 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
MOEB |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20230606150014.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
210710t2005 nyua gr 000 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780071444538 (paperback) |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
007144453X 9paperback) |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
UNISSA |
Language of cataloging |
eng |
Description conventions |
rda |
050 ## - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 B33 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Bacal, Robert, |
Relator term |
author |
245 10 - TITLE STATEMENT |
Title |
Perfect phrases for customer service : |
Remainder of title |
hundreds of tools, techniques, and scripts for handling any situation / |
Statement of responsibility, etc. |
Robert Bacal |
260 ## - PUBLICATION, DISTRIBUTION, ETC. |
Place of publication, distribution, etc. |
New York : |
Name of publisher, distributor, etc. |
McGraw-Hill, |
Date of publication, distribution, etc. |
2005 |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
New York : |
Name of producer, publisher, distributor, manufacturer |
McGraw-Hill, |
Date of production, publication, distribution, manufacture, or copyright notice |
2005 |
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Date of production, publication, distribution, manufacture, or copyright notice |
©2005 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xv, 222 pages : |
Other physical details |
no illustrations ; |
Dimensions |
20 cm |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer services |
Form subdivision |
Terminology |
997 ## - |
-- |
2010001874 (UNISSA, c.1) ; BND19.50. Campus Sinaut |