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Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation /

Bacal, Robert,

Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal - New York : McGraw-Hill, 2005 - xv, 222 pages : no illustrations ; 20 cm

ISBN: 9780071444538 (paperback) 007144453X 9paperback)

Subjects--Topical Terms:
Customer services
Customer services --Terminology

LC Class. No.: HF5415.5 B33

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