Liza Mariah Haji Azahari, Monica Lesley Anak Ason, Nur Diyana Rossiman, Wong Teck Sion and Nur Annissa Hikmatul Binti Idris (2022) “ICT Complaint Management within a higher Education Institute in Brunei Darussalam: A Case Study”, IJUS | International Journal of Umranic Studies , 3(1), pp. 13–22. doi: 10.59202/ijus.v3i1.533.