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020 _a9783030657857
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024 7 _a10.1007/978-3-030-65785-7
_2doi
050 4 _aG154.9-155.8
050 4 _aHD28-70
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072 7 _aBUS081000
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082 0 4 _a338.4791
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082 0 4 _a658
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245 1 0 _aInformation and Communication Technologies in Tourism 2021
_h[electronic resource] :
_bProceedings of the ENTER 2021 eTourism Conference, January 19–22, 2021 /
_cedited by Wolfgang Wörndl, Chulmo Koo, Jason L. Stienmetz.
250 _a1st ed. 2021.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2021.
300 _aXVI, 581 p. 90 illus., 57 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
505 0 _aPart I: Technology -- The Evolution of Chatbots in Tourism: a Systematic Literature Review -- In-room voice-based digital assistants transforming on-site hotel services and guests’ experiences -- Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox -- AI based Self-Service Technology Service Failure in Hotel -- Part II: Innovation -- Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands -- A Netnographic Study of Consumer Value in Slow Travel -- Coworking & coliving: do they attract digital nomad tourist? -- Robo-tipping: Are customers game? -- Part III: Social Media & User Generated Content -- Tourist experiences at overcrowded attractions: A text analytics approach -- A Pinterest Netnography -- Contextual Effects of Online Review Recency: Three Research Propositions -- Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data -- Part IV: Destinations -- The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications -- Destination Imagery Diagnosis Model: The Case of Switzerland -- Discovering Cultural Differences through Information Flow of National DMOs Websites -- Smart Tourism Cities’ Competitiveness Index: A Conceptual Model -- Part V: COVID-19 -- Hear no virus, see no virus, speak no virus: Swiss hotels’ online communication regarding Coronavirus -- Factors influencing tourists’ intention to use COVID-19 contact tracing app -- Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling -- Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.
506 0 _aOpen Access
520 _aThis open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19–22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.
650 0 _aTourism.
650 0 _aManagement.
650 0 _aBusiness information services.
650 0 _aEnvironmental management.
650 0 _aEconomics.
650 0 _aCulture.
650 1 4 _aTourism Management.
650 2 4 _aIT in Business.
650 2 4 _aEnvironmental Management.
650 2 4 _aCultural Economics.
700 1 _aWörndl, Wolfgang.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aKoo, Chulmo.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aStienmetz, Jason L.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783030657840
776 0 8 _iPrinted edition:
_z9783030657864
856 4 0 _uhttps://doi.org/10.1007/978-3-030-65785-7
912 _aZDB-2-BUM
912 _aZDB-2-SXBM
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