| 000 | 01114nam a2200313 i 4500 | ||
|---|---|---|---|
| 001 | 316144 | ||
| 003 | MOEB | ||
| 005 | 20230606150014.0 | ||
| 008 | 210712t2001 my a gr 000 0bmay d | ||
| 020 | _a9789676111425 (paperback) | ||
| 020 | _a9676111422 (paperback) | ||
| 040 |
_aUNISSA _beng _erda |
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| 050 | _aHF5415.5 R34 | ||
| 100 | 0 |
_aRahmat Ismail, _eauthor |
|
| 245 | 1 | 0 |
_aPengurusan khidmat pelanggan : _bpetua dan teknik / _cRahmat Ismail |
| 260 |
_aKuala Lumpur : _bUtusan Publications & Distributors Sdn Bhd, _c2001 |
||
| 264 | 1 |
_aKuala Lumpur : _bUtusan Publications & Distributors Sdn Bhd, _c2001 |
|
| 264 | 4 | _ccopyright 2001 | |
| 300 |
_axv, 152 pages : _billustrations ; _c21 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 337 |
_avolume _2rdacarrier |
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| 440 | 0 | _aSiri Motivasi dan Kecemerlangan Utusan | |
| 490 | _aSiri Motivasi dan Kecemerlangan Utusan | ||
| 504 | _aIncludes bibliographical references | ||
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 |
_aCustomer services _xEvaluation |
|
| 997 | _a2010001876 (UNISSA, c.1) ; BND14.50. Sinaut Campus | ||
| 999 |
_c32667 _d32667 |
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