| 000 | 00826nam a2200241 i 4500 | ||
|---|---|---|---|
| 001 | 316073 | ||
| 003 | MOEB | ||
| 005 | 20230606150014.0 | ||
| 008 | 210710t2005 nyua gr 000 0 eng d | ||
| 020 | _a9780071444538 (paperback) | ||
| 020 | _a007144453X 9paperback) | ||
| 040 |
_aUNISSA _beng _erda |
||
| 050 | _aHF5415.5 B33 | ||
| 100 | 1 |
_aBacal, Robert, _eauthor |
|
| 245 | 1 | 0 |
_aPerfect phrases for customer service : _bhundreds of tools, techniques, and scripts for handling any situation / _cRobert Bacal |
| 260 |
_aNew York : _bMcGraw-Hill, _c2005 |
||
| 264 | 1 |
_aNew York : _bMcGraw-Hill, _c2005 |
|
| 264 | 4 | _c©2005 | |
| 300 |
_axv, 222 pages : _bno illustrations ; _c20 cm |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 |
_aCustomer services _vTerminology |
|
| 997 | _a2010001874 (UNISSA, c.1) ; BND19.50. Campus Sinaut | ||
| 999 |
_c32633 _d32633 |
||