| 000 | 00951nam a2200277 i 4500 | ||
|---|---|---|---|
| 001 | 309287 | ||
| 003 | MOEB | ||
| 005 | 20230606141653.0 | ||
| 008 | 200806t1987 nyu gr 000 0 eng d | ||
| 020 | _a0471828599 (paperback) | ||
| 040 |
_aUNISSA _beng _erda |
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| 050 | _aHF5415.3 L45 | ||
| 100 | 1 |
_aLele, Milind M., _eauthor |
|
| 245 | 1 | 4 |
_aThe coustomer is key key : _bgaining an unbeatable advantage through customer satisfaction / _cby Milind M. Lele and Jagdish N. Sheth |
| 260 |
_aNew York : _bJohn Wiley & Sons, _c1987 |
||
| 264 | 1 |
_aNew York : _bJohn Wiley & Sons, _c1987 |
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| 264 | _c©1991 | ||
| 300 |
_ax, 260 pages ; _c22 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 500 | _aIncludes index | ||
| 650 | 0 | _aConsumer satisfaction | |
| 700 | 1 |
_aSheth, Jagdish N., _eauthor |
|
| 997 | _a1010029189 (UNISSA, c.1) ; Donated by Hajah Rashidah Binti Haji Mohd Hanifah | ||
| 999 |
_c31543 _d31543 |
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