000			00887nam a2200229 a 4500
001			203861
003			MOEB
005			20230602161033.0
008			091104t2008 nyu gr 000 0 eng d
020			_a9780071548335
100	1		_aMichelli, Joseph A., 1960-
245	1	4	_aThe new gold standard : _b5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / _cJoseph A. Michelli.
260			_aNew York : _bMcGraw-Hill, _c2008.
300			_axvi, 284 p. : ill. (some col.) ; _c23 cm.
500			_aIncludes bibliographical references (p. 265-271) and index.
650		0	_aRitz-Carlton Hotels (Firm) _xManagement _xCase studies.
650		0	_aLeadership.
650		0	_aTotal quality management.
650			_aCustomer services.
650			_aSuccess in business.
610			_aRitz-Carlton Hotels (Firm) _x Management _vCase studies.
999			_c1834 _d1834