| 000 | 00801nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | 270984 | ||
| 003 | MOEB | ||
| 005 | 20230606114129.0 | ||
| 008 | 150418t2011 xxka gr 000 0 eng d | ||
| 020 | _a9781408125021 (pbk.) | ||
| 049 | _aUNISSA. | ||
| 050 | _aHF5415.5 | ||
| 084 | _aHF5415.5 D36 2011 | ||
| 100 | 1 | _aDavis, Phil | |
| 245 | 1 | 0 |
_aDangerous customer service : _bdangerously great customer service...how to achieve it and maintain it / _cImpact Innovation, Phil Davis, Kate Stenner |
| 260 |
_aLondon : _bBloomsbury, _c2011. |
||
| 300 |
_ax, 178 p. : _bill. ; _c20 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services | |
| 650 | _aCreative ability in business | ||
| 700 | 1 | _aStenner, Kate | |
| 710 | _aImpact Innovation Ltd | ||
| 997 | _a1050050678-80 (UNISSA, c.1-3) | ||
| 999 |
_c17830 _d17830 |
||