| 000 | 00697nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | 257898 | ||
| 003 | MOEB | ||
| 005 | 20230606111712.0 | ||
| 008 | 140521t2012 nyua gr 000 0 eng d | ||
| 020 | _a9780071315920 (pbk.) | ||
| 049 | _aUNISSA. | ||
| 084 | _aHF5415.5 L83 2012 | ||
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _a5th ed. (Int. ed.) | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012. |
||
| 300 |
_axix, 394 p. : _bill. ; _c25 cm. |
||
| 440 | 0 | _aConnect, learn, succeed | |
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 997 | _a1050040859 (UNISSA, c.1) ; RM104.20 | ||
| 999 |
_c13700 _d13700 |
||