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1.
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, 2008
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: HD57.7 M52 2008 c.1.

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2.
Pemedulian pelanggan menurut perspektif Islam / oleh Yang Berhormat Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang Abdul Aziz bin Juned by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: Bandar Seri Begawan : Jabatan Mufti Kerajaan, Jabatan perdana Menteri, 2007Copyright date: ©2007
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (28)Call number: BRU HF5415.5 A95 2007 c.1, ...
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3.
Applying Sun Tzu's art of war in customer service / Khoo Kheng-Hor by Series: Sun Tzu's Art of War
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Subang Jaya Pelanduk Publications 2002
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (3)Call number: HF5415.5 c.2, ...

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4.
Retailing of financial services / Peter J. McGoldrick and Steven J. Greenland by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: London ; New York : McGraw-Hill Book Co., c1994
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: HG173 M396 1994 c.1.

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5.
Service banking : the arrival of the all-purpose bank / D.G. Hanson ; with a foreword by the Lord Seebohm. by
Edition: 2nd ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: London : Institute of Bankers, 1982
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: HG2988 H28 1982 c.1.

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6.
Customer service : career success through customer loyalty / Paul R. Timm. by
Edition: 5th ed.
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Upper Saddle River, N.J. : Prentice Hall, c2011
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (2)Call number: HF5415.5 T513 2011 c.1, ...

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7.
Customer service : a practical approach / Elaine K. Harris. by
Edition: 5th ed. (int. ed.)
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: USA : Pearson Prentice Hall, c2010
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (2)Call number: HF5415.5 H289 2010 c.1, ...

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8.
Customer service : skills for success / Robert W. Lucas. by Series: Connect, learn, succeed
Edition: 5th ed. (Int. ed.)
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: New York : McGraw-Hill, c2012
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: HF5415.5 L83 2012 c.1.

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9.
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الخدمات المصرفية غير الاستثمارية وحكمها في الشريعة الإسلامية / إعداد الطالب محمد الحسن صالح الأمين ؛ إشراف محمود عبد الدائم by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Makkah al-Mukarramah : Jami'ah Umm al-Qura, 1978
Dissertation note: Thesis (P.h. D.)-- Jami'ah Umm al-Qura, 1978.
Other title:
  • al-Khidmat al-masrafiyyah ghayr al-ithtimariyah wa hukmuha fi al-syari'ah al-islamiyyah
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: Ruj KBP951 A45 1978 c.1.

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10.
Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar / John Tschohl by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: Kuala Lumpur : Golden Books Centre, 1998
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: HF5415.5 T82 1998 c.1.

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11.
Dangerous customer service : dangerously great customer service...how to achieve it and maintain it / Impact Innovation, Phil Davis, Kate Stenner by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publication details: London : Bloomsbury, 2011
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (3)Call number: HF5415.5 D36 2011 c.1, ...

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12.
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فتاوى الخدمات المصرفية جمع وفهرسة وتصنيف أحمد محي الدين أحمد ؛ مراجعة عبد الستار أبو غدة Series: سلسلة فتاوى برنامج الفتاوى الإقتصادية بالكمبيوتر ; 5. | سلسلة فتاوى برنامج الفتاوى الإقتصادية بالكمبيوتر ; 5.
Edition: الطبعة الأولى
Material type: Text Text; Audience: General;
Publication details: [s.l.]. Majmu'ah dallah al-barkah qita' al-amwal sharkah al-barkah li al-ithtithmar wa al-tanmiyah 1999
Other title:
  • Fatawa al-khidmat al-masrifiyyah
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: (KWP3) KBP951 F38 1998 c.a.
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13.
Pemedulian Pelanggan Menurut Perspektif Islam / Yang Berhormat Pehin Datu Seri Maharaja Dato Paduka Seri Setia (Dr.) Ustaz Haji Awang Abdul Aziz bin Juned by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: Bandar Seri Begawan : Jabatan Mufti Kerajaan, 2008Copyright date: copyright 2008
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (5)Call number: BRU HF5415.5 A95 2008 c.3, ... Items available for reference: Universiti Islam Sultan Sharif Ali: Not For Loan (1)Call number: BRU HF5415.5 A95 2008 c.1.
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14.
Services marketing managment : A strategic perspective Hans Kasper, Piet van Helsdingen and Mark Gabbott by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Chichester, West Sussex, England : John Wiley & Sons, Ltd, 2006copyright 2006
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: HD9980.5 K37 2006 c.1.

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15.
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Panduan pegawai dan kakitangan kerajaan dalam memberikan perkhidmatan kepada pelanggan
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: Bandar Seri Begawan : Jabatan Perkhidmatan Pengurusan, Jabatan Perdana Menteri, 2006Copyright date: copyright 2006
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: BRU HF5415.5 P363 2006 c.1.

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16.
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Panduan tekad pemedulian orang ramai : TPOR by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: Bandar Seri Begawan : Jabatan Perkhidmatan Pengurusan, Jabatan Perdana Menteri, 2006
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: BRU HF5415.5 P36 2006 c.1.

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17.
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Customer orientation and market action / Michael D. Johnson; editor James Boyd by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: New Jersey : Prentie-Hall, 1998Copyright date: copyright 1998
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: SINAUT HF5415.5 J64 1998 c.1.

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18.
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal by
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: New York : McGraw-Hill, 2005Copyright date: ©2005
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: SINAUT HF5415.5 B33 2005 c.1.

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19.
50 powerful ideas you can use to keep your customers / by Paul R. Timm by
Edition: Third edition
Material type: Text Text; Literary form: Not fiction ; Audience: General;
Publisher: Franklin Lakes : Career Press, 2002Copyright date: ©2002
Other title:
  • Fifty powerful ideas you can use to keep your customers
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: SINAUT HF5415.5 T56 2002 c.1.

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20.
Pengurusan khidmat pelanggan : petua dan teknik / Rahmat Ismail by Series: Siri Motivasi dan Kecemerlangan Utusan | Siri Motivasi dan Kecemerlangan Utusan
Material type: Text Text; Nature of contents: biography; Literary form: Not fiction ; Audience: General;
Publisher: Kuala Lumpur : Utusan Publications & Distributors Sdn Bhd, 2001Copyright date: copyright 2001
Availability: Items available for loan: Universiti Islam Sultan Sharif Ali (1)Call number: SINAUT HF5415.5 R34 2001 c.1.

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