TY - GEN AU - Barber, Michael TI - Instruction To Deliver: Fighting To Transform Britain's Public Services SN - 9780413776648 (Paperback) AV - JN318 B37 PY - 2008/// CY - London PB - Methuen KW - Public administration KW - Great Britain KW - Government productivity KW - Municipal services N1 - Includes bibliographical references and indexes ER -