TY  - GEN
AU  - Evans, James R.  
AU  - Lindsay, William M. 
TI  - Managing for quality and performance excellence
SN  - 9781285094595
AV  - TS 156  E93
PY  - 2014///.
CY  - Mason, OH : 
PB  -  South-Western Cengage Learning
KW  -  Quality assurance.
KW  -  Quality control.
KW  - Total quality management.
N1  -  Includes bibliographical references and index.; Thank you for choosing a Cengage Learning International Edition. Cengage Learning's mission is to shape the future of global learning by delivering consistently better learning solutions for students, instructors and institutions worldwide. This textbook is the result of an innovative and collaborative global development process designed to engage students and deliver content and cases with global relevance
ER  -