TY  - BOOK
AU  - Mannion,Russell
TI  - Making culture change happen
T2  - Cambridge elements. Elements of improving quality and safety in healthcare,
SN  - 9781009236935 (ebook)
AV  - RA971 .M34686 2022
U1  - 362.1068 23/eng/20220822
PY  - 2022///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Health services administration
KW  - Corporate culture
KW  - Organizational behavior
KW  - Organizational change
KW  - Medical care
KW  - Quality control
N1  - Title from publisher's bibliographic system (viewed on 13 Oct 2022); The origins of current interest in organisational culture -- What is organisational culture? -- Measuring and assessing culture -- Making culture change happen; Open Access
N2  - Healthcare policy frequently invokes notions of cultural change as a means of achieving improvement and good-quality care. This Element unpacks what is meant by organisational culture and explores the evidence for linking culture to healthcare quality and performance. It considers the origins of interest in managing culture within healthcare, conceptual frameworks for understanding culture change, and approaches and tools for measuring the impact of culture on quality and performance. It considers potential facilitators of successful culture change and looks forward towards an emerging research agenda. As the evidence base to support culture change is rather thin, a more realistic assessment of the task of cultural transformation in healthcare is warranted. Simplistic attempts to manage or engineer culture change from above are unlikely to bear fruit; rather, efforts should be sensitive to the complexity and highly stratified nature of culture in an organisation as vast and diffuse as the NHS. This title is also available as Open Access on Cambridge Core
UR  - https://doi.org/10.1017/9781009236935
ER  -