Innovative Priority Mechanisms in Service Operations Theory and Applications / [electronic resource] :
by Shiliang Cui, Zhongbin Wang, Luyi Yang.
- 1st ed. 2023.
- IX, 139 p. 21 illus., 5 illus. in color. online resource.
- SpringerBriefs in Service Science, 2731-3751 .
- SpringerBriefs in Service Science, .
Open Access
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
9783031308413
10.1007/978-3-031-30841-3 doi
Service industries. Production management. Operations research. Industries. Services. Operations Management. Operations Research and Decision Theory. Industries.