TY  - BOOK
AU  - Timm,Paul R.
AU  - Jones,Emily
TI  - Customer service: career success through customer satisfaction 
SN  - 0135766958 (paperback)
AV  - HF5415.5 T56 
PY  - 1998///
CY  - New Jersey
PB  - Prentice Hall
KW  - Commerce
KW  - Customer Service
N1  - Includes table; Includes bibliographical references and index
ER  -