Timm, Paul R.,  <br/><br/>
Customer service :  career success through customer satisfaction / 
Paul R. Timm, Edited by ; Emily Jones 
 - New Jersey :  Prentice Hall,  1998 
 - vi, 215 pages :  illustration ;  23 cm 
<br/><br/> Includes table 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0135766958 (paperback) 9780135766958 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce --Customer Service
<br/><br/><label>LC Class. No.: </label>HF5415.5 T56