TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management: creating and sustaining organizational effectiveness 
SN  - 9780136087427 (pbk.) 
AV  - HD62.15  S866 2009 
PY  - 2009///
CY  - Upper Saddle River, New Jersey
PB  - Pearson/Prentice Hall
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
ER  -