Summers, Donna C. S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness / 
Donna C. S. Summers. 
 - Upper Saddle River, New Jersey :  Pearson/Prentice Hall,  c2009. 
 - xiv, 574 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9780136087427 (pbk.)   RM 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>HD62.15   / S866 2009