TY  - BOOK
AU  - Denton,D.Keith
TI  - Quality services: how America's top companies are competing in the customer-services revolution and how you can too 
SN  - 9838992402 (paperback)
AV  - HD9981.5 D46 
PY  - 1994///
CY  - Kuala Lumpur
PB  - Synergy Books International
KW  - Services industries
KW  - United State
KW  - Quality control
KW  - Customer services
KW  - United States
KW  - Consumer satisfaction
N1  - Includes bibliographical references and index
ER  -