Denton, D. Keith,  <br/><br/>
Quality services :  how America's top companies are competing in the customer-services revolution and how you can too / 
D. Keith Denton 
 - Kuala Lumpur :  Synergy Books International,  1994 
 - iv, 158 pages :  illustration ;  21 cm 
<br/><br/>Includes bibliographical references and index  
<br/><br/><label>ISBN: </label>9838992402 (paperback) 9789838992404 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Services industries --Quality control--United State <br/>Customer services --United States<br/>Consumer satisfaction --United States
<br/><br/><label>LC Class. No.: </label>HD9981.5 D46