TY  - BOOK
AU  - Burwash,Peter
TI  - The key to great leadership: rediscovering the principles of outstanding services :lessons from the front lines of the world's best service companies 
SN  - 9839156039 (paperback) 
AV  - HD57.7 B87 
PY  - 1996///
CY  - Kuala Lumpur
PB  - Syarikat First Agency
KW  - Leadership
KW  - Industrial management
ER  -