TY  - BOOK
AU  - Richardson,Terry L.
TI  - Total quality management
SN  - 9780827371927 (hardback)
AV  - HD62.15 R53 
PY  - 1997///
CY  - New Jersey
PB  - Delmar Publishers
KW  - Total quality management
N1  - Includesa index
ER  -