Richardson, Terry L.,  <br/><br/>
Total quality management / 
Terry L. Richardson 
 - New Jersey :  Delmar Publishers,  1997 
 - xvi, 427 pages :  illustrations ;  24 cm 
<br/><br/> Includesa index 
<br/><br/><label>ISBN: </label>9780827371927 (hardback) 0827371926 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15 R53