Hardman, Lee, Interacting with clients and customers : a foot in the door / Lee Hardman and Jillian Albrecht - Australia : Longman, 1997 - x, 91 pages : illustration ; 26cm Includes Index ISBN: 0582809215 (paperback) 9780582809215 (paperback) Subjects--Topical Terms: Customs relationsBusiness communication LC Class. No.: HF5415.5 H37