TY  - BOOK
AU  - Buchman,Richard W.
TI  - The enemy within: action that selft-destruct companies customer service and jobs : where they come from, how to change them? 
SN  - 9789831364864 (paperback)
AV  - HF5415.5 B83 
PY  - 0000///[date of publication not identified]
CY  - Kuala Lumpur
PB  - Synergy Books International
KW  - Customer services
KW  - Success
KW  - Marketing
ER  -