Buchman, Richard W.,  <br/><br/>
The enemy within :  action that selft-destruct companies customer service and jobs : where they come from, how to change them? / 
Richard W. Buchanan 
 - Kuala Lumpur :  Synergy Books International,  [date of publication not identified] 
 - vi, 247 pages ;  21 cm 
<br/><br/><label>ISBN: </label>9789831364864 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Success<br/>Marketing
<br/><br/><label>LC Class. No.: </label>HF5415.5 B83