TY  - BOOK
AU  - Rahmat Ismail, 
TI  - Pengurusan khidmat pelanggan: petua dan teknik 
T2  - Siri Motivasi dan Kecemerlangan Utusan
SN  - 9789676111425 (paperback)
AV  - HF5415.5 R34 
PY  - 2001///
CY  - Kuala Lumpur
PB  - Utusan Publications & Distributors Sdn Bhd
KW  - Consumer satisfaction
KW  - Customer services
KW  - Evaluation
N1  - Includes bibliographical references
ER  -