Rahmat Ismail,  <br/><br/>
Pengurusan khidmat pelanggan :  petua dan teknik / 
Rahmat Ismail 
 - Kuala Lumpur :  Utusan Publications & Distributors Sdn Bhd,  2001 
 - xv, 152 pages :  illustrations ;  21 cm 
 - Siri Motivasi dan Kecemerlangan Utusan .
 - Siri Motivasi dan Kecemerlangan Utusan .
<br/><br/>Includes bibliographical references  
<br/><br/><label>ISBN: </label>9789676111425 (paperback) 9676111422 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer services --Evaluation
<br/><br/><label>LC Class. No.: </label>HF5415.5 R34