TY  - BOOK
AU  - Timm,Paul R.
TI  - 50 powerful ideas you can use to keep your customers
SN  - 9781564145994 (paperback)
AV  - HF5415.5 T56  
PY  - 2002///
CY  - Franklin Lakes
PB  - Career Press
KW  - Consumer satisfaction
KW  - Customer services
KW  - Management
KW  - Supervision of employees
N1  - Includes bibliographical references and index
ER  -