TY  - BOOK
AU  - Johnson,Michael D.
AU  - Boyd,James
TI  - Customer orientation and market action
SN  - 978033286670 (paperback)
AV  - HF5415.5 J64 
PY  - 1998///
CY  - New Jersey
PB  - Prentie-Hall
KW  - Consumer satisfaction
KW  - Customer services
KW  - Customer relations
KW  - Customer behavior
N1  - Includes index
ER  -