Johnson, Michael D.,  <br/><br/>
Customer orientation and market action / 
Michael D. Johnson; editor James Boyd 
 - New Jersey :  Prentie-Hall,  1998 
 - xvi, 183 pages :  illustrations ;  23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>978033286670 (paperback) 0133286673 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer services<br/>Customer relations<br/>Customer behavior
<br/><br/><label>LC Class. No.: </label>HF5415.5 J64