Kessler, Sheila,  <br/><br/>
Total quality service :  a simplified approach to using the baldridge award criteria/  
Sheila Kessler 
 - Kuala Lumpur :  Syarikat First Agency,  1996 
 - vii, 161 pages :  illustrations ;  23 cm 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9789839156065 (paperback) 9839156063 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Malcolm Baldrige National Quality Award<br/>Total quality management --Awards--United States 
<br/><br/><label>LC Class. No.: </label>HD62.15 K47