TY  - BOOK
AU  - Weaver,Charles N.
TI  - Managing the four stages of TQM: how to archieve world-class performance 
SN  - 9789839156058 (paperback)
AV  - HD62.15 W43 
PY  - 1996///
CY  - Kuala Lumpur
PB  - Syarikat First Agency
KW  - Total quality management
N1  - Includes bibliographical references
ER  -