TY  - BOOK
AU  - Chek Mat,
TI  - Pengurusan berkualiti: dalam perkhidmatan 
T2  - Siri Pengurusan dan Pentadbiran Utusan
SN  - 9789676106247 (Paperback)
AV  - HD62.15 C44
PY  - 1996///
CY  - Kuala Lumpur
PB  - Utusan Publication & Distributors Sendirian Berhad
KW  - Quality control
KW  - Malaysia
KW  - Social service
KW  - Social work administration
N1  - Includes bibliographical references
ER  -