TY  - BOOK
AU  - Creech,Bill
TI  - The five pillars of TQM: how to make total quality management work for you 
SN  - 0452271029 (paperback)
AV  - HD62.15 C74 
PY  - 1994///
CY  - New York
PB  - Truman Talley Books/Plume
KW  - Total quality management
N1  - includes index
ER  -