TY  - BOOK
AU  - Hurwitz,Judith
TI  - Service management for dummies
T2  - --For dummies
SN  - 9780470440582 
PY  - 2009///
CY  - Hoboken, N.J.
PB  - Wiley Pub.
KW  - Information technology
KW  -  Management
KW  - Business enterprises
KW  -  Computer networks
N1  - Includes index
ER  -