Service management for dummies / 
Judith Hurwitz ... [et. al.] 
 - Hoboken, N.J. :  Wiley Pub.,  2009 
 - xvii, 314 p. :  ill. ;  24 cm. 
 - For dummies .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780470440582   EGP173.95 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology -- Management<br/>Business enterprises -- Computer networks