TY  - BOOK
AU  - Cafaro,Paul
TI  - Freedom within a framework: hearing the voice of the customer on the factory floor 
SN  - 9780367085773 (hardback)
AV  - HF5415.157 C34  
PY  - 2020///
CY  - Vanderbilt Avenue, NY
PB  - Routledge
KW  - Quality of products
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -