Cafaro, Paul,  <br/><br/>
Freedom within a framework :  hearing the voice of the customer on the factory floor / 
Paul C. Cafaro 
 - Vanderbilt Avenue, NY :  Routledge,  2020 
 - xiv, 141 pages :  illustrations ;  24 cm 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780367085773 (hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>HF5415.157 C34