TY - GEN AU - Kamri bin Haji Mohd Rakawi, TI - Mempertingkatkan kualiti perkhidmatan pelanggan dalam perkhidmatan awam dan swasta Negara Brunei Darussalam AV - JQ1064.A69.D5 K36 CY - Bandar Seri Begawan PB - Institut Perkhimatan Awam KW - Civil service KW - Brunei Darussalam KW - Discipline KW - Work ethic N1 - Includes verses from Qur'an; Includes Hadith; Includes bibliographical references ER -