TY  - BOOK
AU  - Niven, Paul R.
TI  - Balanced scorecard step by step : maximizing performance and maintaining results 
SN  - 0471078727 (hardcover)
AV  - HD58.9 
PY  - 2002///
CY  - New York, USA 
PB  - John Wiley & Sons, Inc. 
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
N1  - Includes index
ER  -