Kaplan, Robert S. The Balanced Scorecard translating strategy into action Robert S. Kaplan and David P. Norton - Boston, USA Harvard Business School Press 1996 - xi, 322 pages illustrations 24cm Includes index ISBN: 0875846513 (hardcover) Subjects--Topical Terms: Industrial productivity --MeasurementStrategic planningOrganizational effectiveness --Evaluation LC Class. No.: HD56