TY  - BOOK
AU  - Khoo,Kheng-Hor
TI  - Applying Sun Tzu's art of war in customer service
SN  - 9679788067 (pbk.) 
AV  - HF5415.5  K47 2002
PY  - 2002///
CY  - Subang Jaya 
PB  - Pelanduk Publications 
KW  - Sunzi, 6th cent. B. C.
KW  - Customer services
ER  -