TY  - BOOK
AU  - Ferrari,Bernard T.
TI  - Power Listening: Mastering the Most Critical Business Skill of All 
SN  - 9781591844624 (hbk.)
AV  - HF5718  
PY  - 2012///
CY  - New York
PB  - Penguin Group
KW  - Business communication
KW  - Listening
N1  - Includes Index
ER  -