TY  - BOOK
AU  - Benjamin,Susan F
TI  - Perfect phrases for dealing with difficult situations at work: hundreds of ready-to-use phrases for coming out on top even in the toughest office conditions 
SN  - 9780071597326 (pbk.)
AV  - HF5548.8 
PY  - 2008///
CY  - New York
PB  - McGraw Hill
KW  - Psychology, Industrial
KW  - Business communication
KW  - Interpersonal communication
ER  -