Benjamin, Susan F <br/><br/>
Perfect phrases for dealing with difficult situations at work :  hundreds of ready-to-use phrases for coming out on top even in the toughest office conditions / 
Susan F. Benjamin. 
 - New York :  McGraw Hill,  2008. 
 - vii, 212 pages. :  ill. ;  20 cm. 
<br/><br/><label>ISBN: </label>9780071597326 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Psychology, Industrial.<br/>Business communication.<br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>HF5548.8