TY  - BOOK
AU  - O'rourke,James S.
TI  - Effective Communication: Listening. Presenting. Briefing. Body Language. Feedback 
SN  - 9781405336901 (pbk.)
AV  - HD30.3 
PY  - 2009///
CY  - London
PB  - Dorling Kindersley Limited
KW  - Communication in management
KW  - Business communication
N1  - Includes index
ER  -