Michelli, Joseph A., 1960- <br/><br/>
The new gold standard :  5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / 
Joseph A. Michelli. 
 - New York :  McGraw-Hill,  2008. 
 - xvi, 284 p. : ill. (some col.) ;  23 cm. 
<br/><br/> Includes bibliographical references (p. 265-271) and index. 
<br/><br/><label>ISBN: </label>9780071548335 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Ritz-Carlton Hotels (Firm)-- Management --Case studies.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Ritz-Carlton Hotels (Firm) --Management --Case studies.<br/>Leadership.<br/>Total quality management.<br/>Customer services.<br/>Success in business.